Account Issues & Troubleshooting | Cryptex Miner Help Center

I forgot my password. How can I reset it?

If you forget your password: 1. Go to the Login page. 2. Click Forgot Password. 3. Enter your registered email. 4. Check your inbox for a password reset link. 5. Click the link and set a new password. 💡 Best practices: - Use a strong password with at least 12 characters, mixing upper/lowercase, numbers, and symbols. - Don’t reuse passwords from other websites. - Store it in a password manager.

Last updated on Aug 20, 2025

My deposit hasn’t appeared. Why?

Deposits may not show up immediately for several reasons: - Not enough confirmations: Each coin requires a set number of blockchain confirmations before being credited. - Wrong network: Sending USDT-ERC20 to a TRC20 address will fail. - Deposit below minimum: If you send less than the minimum required, it won’t be credited. - Exchange delay: If sending from an exchange, withdrawals may be queued. - Blockchain congestion: Network traffic may cause slower confirmations. ✅ What to do: 1. Check your TXID (transaction ID) in a blockchain explorer. 2. Confirm the coin and network used match what Cryptex supports. 3. Wait for the required confirmations. 4. If confirmed but still missing after an hour, contact support with your TXID.

Last updated on Aug 20, 2025

My withdrawal failed or is still pending. What now?

Withdrawals may show as pending or fail due to: - Security/KYC check required: You may need to verify your identity before funds are released. - Wrong wallet address: If the system detects an invalid or mismatched network. - Exceeding min/max limits: Make sure your request falls within the per-coin thresholds. - Blockchain congestion: High network load can delay transactions. - System review: Occasionally, withdrawals are paused for manual verification. ✅ Checklist before retrying: - Confirm your wallet address matches the coin/network. - Ensure you meet the min/max withdrawal limits. - Check your email for KYC requests. - If pending more than 24 hours, contact support with your withdrawal ID.

Last updated on Aug 20, 2025

Can I change my registered email?

Yes, but for security reasons you must go through support. Steps: 1. Contact support from your current registered email (if possible). 2. Provide your account details (name, registered email, and ID if requested). 3. Support will verify your identity. 4. Once verified, they’ll update your account with the new email address. ⚠️ Important: Never create a second account just to change your email — this violates the Terms of Service.

Last updated on Aug 20, 2025

Can I delete my account?

Yes. If you no longer want to use Cryptex Miner, you can request permanent deletion. Steps: 1. Contact support from your registered email. 2. Confirm you want the account closed. 3. Withdraw any remaining balance before deletion. 4. Support will process your request and erase your account data in line with the Privacy Policy. ⚠️ Note: Deletion is permanent. Once deleted, you cannot recover your account, balances, or history.

Last updated on Aug 20, 2025