Security

How is my account secured?

Cryptex Miner uses multiple layers of protection to keep accounts and funds safe: - SSL/TLS Encryption: All data transmitted between your browser and Cryptex servers is encrypted. You’ll always see the 🔒 lock symbol in your browser. - Secure Cloud Infrastructure: Mining operations and account services run on hardened servers with firewalls and DDoS protection. - Withdrawal Verification: Every withdrawal is checked against risk systems to detect suspicious patterns. - KYC/AML Compliance: For higher limits, identity verification prevents misuse. 💡 User responsibility: Even with these protections, your account security depends largely on your login details. Always use a strong password and enable 2FA.

Can I enable 2FA (Two-Factor Authentication)?

Yes — and it’s highly recommended. How to enable 2FA: 1. Log in to your Cryptex Miner account. 2. Go to Account Settings → Security. 3. Select Enable Two-Factor Authentication. 4. Scan the QR code using Google Authenticator or Authy. 5. Enter the 6-digit code to confirm. From now on, each login (and withdrawals, if configured) will require both: - Your password - The 6-digit code from your authenticator app ⚠️ Important: Save the backup codes shown when enabling 2FA. If you lose access to your phone, you’ll need those codes to recover your account.

What should I do if I suspect unauthorized access?

If you believe someone has accessed your account without permission: 1. Immediately change your password to something strong and unique. 2. Revoke active sessions (log out from all devices in your account settings). 3. Enable or reset 2FA if you haven’t already. 4. Check your email security — if your email is compromised, your Cryptex account may also be at risk. 5. Contact support and provide details (suspicious login times, IP addresses, or unauthorized actions). 💡 Pro tip: Use a password manager (e.g., Bitwarden, 1Password) to generate and store long random passwords.

Does Cryptex Miner store my funds?

Cryptex Miner holds your earnings only until you withdraw them. - Mining profits are stored in your dashboard balance until your plan ends. - Once you request a withdrawal, funds are transferred to your wallet. - Cryptex uses secure, segregated wallets for storing user balances before withdrawal. ⚠️ Cryptex Miner is not a custodial wallet. For long-term storage, always withdraw to a wallet you control (hardware wallet recommended for maximum safety).

How do you prevent fraud?

Cryptex employs both automated systems and manual checks to reduce fraud risks: - Anti-fraud algorithms flag unusual logins, withdrawals, or deposit patterns. - KYC verification is required when you cross certain thresholds or trigger risk checks. - Transaction monitoring ensures deposits/withdrawals use correct coin networks. - Account limits prevent abuse (e.g., referral fraud, multi-account setups). - 24/7 support team reviews suspicious cases. 💡 Your role in preventing fraud: - Never share your login or 2FA codes. - Avoid using public Wi-Fi without a VPN. - Be wary of phishing — always ensure you are on https://cryptexminer.com.